Most of the companies deal with international clients for most of whom etiquette is a big deal. For instance, in the corporate world in the United States it’s generally frowned upon to straightaway jump into the topic of discussion before exchanging pleasantries as mundane as ‘How was your weekend?. It’s all a matter of channeling our abilities to project ourselves better.
Soft Skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.
A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
Soft Skills are behavioral competencies. Also known as Interpersonal Skills, or People Skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few.
Objectives of Soft Skills Training for Corporate Professionals:
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Inspiring leadership excellence & dynamic communication
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Optimizing managerial effectiveness
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Enhancing team building and time management skills